Terms & Conditions

CUSTOMER SERVICE POLICIES

ORDERING

Orders can be taken by phone during business hours (8:30am to 5pm AEST, 7 days a week), or 24 hours a day by our secure website. Please do not send credit card details by email, this is not a secure method for payment. Your payments will be cleared at time of ordering. Please do not reconfirm orders as you may be charged twice.

PAYMENT

Payment is accepted by VISA, Mastercard (American Express and Amex not accepted). Please do not send cash in the mail. If your order is more than the authorised amount from your credit card we will contact you, or you can authorise us to make minor adjustments on the order form. Town and Country Balwyn reserves the right to pass on dishonour fees as a result of refusal of payment.

DESPATCH

Your order will be despatched as soon as possible. Under normal circumstances seed, plants, garden care, hardware and homeware orders will be ready for despatched or pickup within 1 working days.

BACK ORDERS

Handling out of stock items is subject to your selection of credit note, refund or substitutes on the order form. If you do not advise, our policy is to write a credit note to the value of $30 or refund for amounts over $30. If an item is late being delivered to us but is less than two weeks away, we will advise you of the delay and advise you when the item is in stock for pickup. If an item is unavailable for more than two weeks we will contact you and advise when the goods will be available again and if desirable we will refund the purchase price. Our website is updated regularly with stock availability

PRIVACY & CHANGE OF ADDRESS

Your confidential details are important and we will not pass them on to another company other than our mailing house for magazine delivery. Please advise us immediately of change of address.